Fri, April 19, 2024

realme maintains high customer satisfaction rate in Nepal

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KATHMANDU: realme has consistently maintained high customer satisfaction rates with a focus on innovation, technology, performance, and affordability setting a benchmark in Nepal's smartphone market. The world's fastest-growing smartphone brand has been providing top-notch products to its customers in the country since its launch in 2019. realme's dedication to providing flagship-level products and services at reasonable prices and empowering users with the latest technology has made it one of the most popular smartphone brands in Nepal. realme reports an impressive high customer satisfaction rate, with only 1.01% of repair calls compared to the volume of sales in 2022, which is a testament to the product's quality. This indicates that the brand has received very few issues regarding parts repair in proportion to the sales it has made. realme's 14 new smartphone models introduced in 2022 include realme GT 2 Pro, realme GT NEO 3, realme C35, realme C33, realme C31, realme C30, realme C30s, realme 9, realme 9 Pro, realme 9pro+, realme 9i, realme 9i 5g, Narzo 50i Prime and Narzo 50a Prime. At the beginning of 2023, the brand launched three new models  — realme 10pro+ 5G, realme 10, and realme C55 — each designed to meet the diverse needs and budgets of various segments. The smartphones have received excellent feedback from customers, highlighting realme's continued commitment to producing high-quality smartphones that meet the needs of its customers. Over the course of the year, realme will continue to unveil more user-friendly models, delivering even greater value for money and catering to a wider audience. Nepali customers can look forward to an array of exciting and innovative models from realme by year-end, a testament to the brand's dedication to staying ahead of the curve and providing cutting-edge technology at accessible prices. realme has implemented several measures to ensure that customers receive prompt and practical support. The brand has always been committed to providing seamless and simplified end-to-end customer support for its users. Munish Giri, Country Head for realme Nepal stated, "realme is dedicated to maintaining the highest standards of quality, integrity, and customer service worldwide. Our customers are at the heart of everything we do and we are proud to have earned the trust and loyalty of Nepali customers, who have embraced realme as their go-to smartphone brand. We believe that providing excellent products and services is not just good business, but our core values as a company.” Saksham Jatia, Executive Director of Shanker Group, said, “We are committed to upholding the highest standards of quality, integrity, and customer care, and we will continue to work hard to earn and maintain the trust of our valued customers.” realme has a robust customer service infrastructure in Nepal, including a network of authorised service centres and trusted experts who provide seamless and reliable support to customers across the country. In addition, realme has a dedicated customer service team available round-the-clock to attend to customer queries for a hassle-free process. realme is a global emerging consumer technology company disrupting the smartphone and AIoT market by making cutting-edge technologies more accessible. It provides a range of smartphones and lifestyle technology devices with premium specs, quality, and trend-setting designs to young consumers at affordable prices. READ ALSO:  
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MARCH 2024

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