Gen-Z help desk continues to address youth concerns at MoHA

KATHMANDU: The Gen-Z Help Desk, established at the Ministry of Home Affairs (MoHA) on September 23, continues to receive and address the concerns of Gen-Z groups.

Samrajya Khadka and Rajendra Adhikari from Dailekh, together with Junal Gadal from Morang, have worked tirelessly to respond to phone calls, forwarding concerns to relevant authorities. The desk officially opens at 10:00 am, but its closing hour fluctuates with the tide of public concern.

‘We sometimes end up spending the whole night at the desk,’ Khadka said. ‘Most callers come with a host of problems.’

Though not formally appointed by the government, these volunteers were chosen by Gen-Z groups themselves to serve as representatives at the desk.

Adhikari added that their voluntary duties come with significant challenges. ‘Some callers request access passes to Singha Durbar, others seek urgent help for injured people in hospitals. At times, procedural requirements cause delays in our responses, and some callers grow frustrated. Convincing them that we are doing our best can be difficult,’ he admitted.

So far, the desk has recorded 124 grievances, of which 83 are from Gen-Z groups. According to Adhikari, their main focus remains on addressing issues faced by those injured during the recent Gen-Z demonstrations and assisting affected families.

Gadal said the desk is also hearing from marginalised communities and victims of cooperative fraud. ‘Some callers say they feel lighter after simply sharing their problems,’ he said. ‘But our primary focus remains on Gen-Z concerns.’

Having worked at the desk for less than a month, Gadal said one thing has become clear: there is a significant gap between citizens and the Singha Durbar. ‘We have come to realise just how unheard many people feel. Our efforts are aimed at narrowing that gap, at least a little.’

Joint Secretary and Spokesperson for the Ministry of Home Affairs, Ananda Kafle, stated that the desk was established to address the grievances of the Gen-Z population in the aftermath of the September 8 and 9 Gen-Z protests.

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